Refund Policy

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Refunds

Tax Extension Submission: After your tax extension submission is received, we will process with the IRS on your behalf and charge your card if you elect for us to do so. There are no refunds allowed for successfully submitted tax extensions, or submissions that fail due to incorrectly submitted data.

DIY Tax Return purchases are non-refundable. By making a purchase, you acknowledge that you are receiving a license to use our tax prep software and that the results of your tax filing are dependent  on the information you provide. DFY Tax Return Preparation: A non-refundable processing fee of 20% will be deducted from all DFY refunds to cover the costs incurred during the original transaction.  Once your tax return has been fully prepared by one of our tax professionals, we are unable to provide any refunds on the work created.

FileSmart and IRS Shield Memberships: Subscription fees are non-refundable. Once a subscription is renewed or purchased, no refunds will be issued.

Contact Us

If you have any questions pertaining to this or otherwise, please contact us: support@extension.tax

Last Updated on April 25, 2025